How you're protected
Renovation is a one-time purchase, so some contractors bet you can't hold them accountable. Our job is to change that math — with paperwork, records, and consequences.
1
Platform mediation
Report the issue and we contact the contractor within one business day, pushing for a fix within 48 hours. Most issues end here — listed contractors have future leads at stake.
2
It goes on the record
Unresolved issues suspend verification badges, remove ranking priority, and feed the contractor's public performance metrics — schedule compliance and extra-charge rates are facts, not opinions.
3
Official escalation, prepared
If it still isn't fixed, we help you assemble the evidence pack — contract, payments, photos, timeline — and walk you through filing with Dubai Consumer (DET, 600 545 555) or, for fraud, Dubai Police.
The standard contract, free with every match
Dubai has no government-issued renovation contract for homeowners — the commercial market runs on FIDIC-style forms, and consumers are left to negotiate alone. So every project matched through Dubai Interior comes with our standard contract template, built on the same market-standard protections. A contractor who refuses these terms is telling you something — that refusal is itself a screening tool.
Scope annex
Every quote itemised in writing — what's included, brand and grade of materials. No scope ambiguity to exploit later.
Staged payments
Never more than 20–30% upfront. Each payment tied to a completed, photographed milestone.
Written variation orders
No extra charge is payable unless agreed in writing before the work is done. Verbal extras don't count.
Delay clause
Agreed programme with a daily delay deduction (capped), so time overruns cost the contractor, not you.
Retention
5–10% of the contract held back until every snag on the handover list is fixed.
12-month warranty
Defects liability period after handover, in writing.
Why listed contractors stay on their toes
Future leads at stake. One botched project cuts a contractor off from the demand flowing through the platform.
Everything is documented. Milestones, payments and change orders leave a paper trail that stands up in a DET complaint.
Metrics are public. Delays and extra charges show on their profile as verified facts — permanently.
Official channels — you can always go direct
Since January 2026, Dubai's Law No. 7 of 2025 requires every contractor to be registered and classified in a unified register run by Dubai Municipality — with fines up to AED 100,000, suspension or removal for violations. These government services are free; our job is making sure you arrive with the evidence to win.
Having a problem right now?
Report it — we mediate within one business day, and we'll help you escalate if the contractor doesn't fix it.